Itunes
I didnt make any purchase any Itunes, but it charges my card twice, how can i take my refund? Please tell me the solution
Thank you
iPhone 8, iOS 16
Question marked as
User profile for user:
ManJor
User level:
Community Specialist
Hi phúc171,
You can check out the steps here to get help understanding a charge:
If you see 'apple.com/bill' on your billing statement
After locating the purchase, you'll want to follow the steps here to request a refund: Request a refund for apps or content that you bought from Apple - Apple Support
"How to request a refund
- Sign in to reportaproblem.apple.com.
- Tap or click "I'd like to," then choose "Request a refund."
- Choose the reason why you want a refund, then choose Next.
- Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.
If you can't request a refund on reportaproblem.apple.com
- If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.
- If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.
- If you don't know why you were charged, review your family members' purchases. If you're the family organizer, tap or click the Apple ID button, then choose All. Purchases charged to your shared payment method appear."
If you can't find the info for your charge, contact Apple Support for help:
Thanks for using the Apple Support Communities.