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Apple watch disconnect from iPhone while phone is locked

Hello,

I have issue with connection between apple watch ultra and iPhone 13. Few months how I paired them, they worked perfectly till few days ago. Apple watch start disconnecting from iPhone while phone is locked. While iPhone is unlocked then watch is connected and no issues. I tried to unpair them and pair again, i tried to reset watch and pair again like a new watch, i tried to switch off/on bluetooth, airplane mode, reseted network settings on iphone…once when i paired watch after reseting he kept connection one day and again start losing connection when iPhone is locked.

I would like to mention that iphone run on 16.4 version and watch on 9.4.

Does somebody knows solution for this annoying issue?

Apple Watch Ultra, watchOS 9

Posted on May 12, 2023 2:55 AM

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3 replies

May 14, 2023 6:02 PM in response to Macomenking

Hello Macomenking,


Thanks for posting in the Apple Support Communities. We're happy to look into this with you.


It seems that both your devices may need to install the latest software updates. For iPhone the current version is 16.4.1(a) and the Apple Watch should be 9.4. Ensuring your devices are running the most current software can help with some issues that arise.


The articles below will assist with updating each device. Be sure to create a backup of your iPhone before beginning.


  1. How to back up your iPhone, iPad, and iPod touch - Apple Support
  2. Update your iPhone or iPad - Apple Support
  3. Update your Apple Watch - Apple Support


Best regards,


Apple watch disconnect from iPhone while phone is locked

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