my new brother laser printer will not communicate with my apple 14 promax phone

called netgear my modem company , Brother, Apple have done everything. Printer is working has internet,e tc

been working with these people for two days for HOURS.

Still cannot print from my iphone?????????


Posted on May 12, 2023 7:55 AM

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Question marked as Top-ranking reply

Posted on May 12, 2023 9:21 AM

Hi,


It would probably be correct to assume that your Brother printer is an AirPrint-supported model.

About AirPrint - Apple Support

If so, make sure that the printer and the iPhone are connected to the same network (Wi-Fi router).

Use AirPrint to print from your iPhone or iPad - Apple Support


The AirPrint technology works with wireless (Wi-Fi) or wired (Ethernet) network connections. If the printer has an Ethernet port, you could wire it to one of the LAN ports of the router (instead of using Wi-Fi). This can be especially useful if there is a router-related problem with automatic device discovery and wireless band selection.


Do not use a "direct Wi-Fi" connection from the iPhone to a Wi-Fi network provided by the printer itself.


Also, any change if you try a full power cycle sequence (do not forget the router)?

Power off the Wi-Fi router, the printer, and all iPhones/iPads/Macs/other computers or devices. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the iPhones/iPads/Macs/other computers or devices.

3 replies
Question marked as Top-ranking reply

May 12, 2023 9:21 AM in response to mayrafromct

Hi,


It would probably be correct to assume that your Brother printer is an AirPrint-supported model.

About AirPrint - Apple Support

If so, make sure that the printer and the iPhone are connected to the same network (Wi-Fi router).

Use AirPrint to print from your iPhone or iPad - Apple Support


The AirPrint technology works with wireless (Wi-Fi) or wired (Ethernet) network connections. If the printer has an Ethernet port, you could wire it to one of the LAN ports of the router (instead of using Wi-Fi). This can be especially useful if there is a router-related problem with automatic device discovery and wireless band selection.


Do not use a "direct Wi-Fi" connection from the iPhone to a Wi-Fi network provided by the printer itself.


Also, any change if you try a full power cycle sequence (do not forget the router)?

Power off the Wi-Fi router, the printer, and all iPhones/iPads/Macs/other computers or devices. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the iPhones/iPads/Macs/other computers or devices.

May 12, 2023 9:49 AM in response to Ctquilter

Thank you for the information.


AirPrint is not supported for a USB printer connection to a USB port on a router. It must be a network connection, either Wi-Fi or Ethernet. Ethernet is used for a wired connection to one of the LAN ports of the router.


Which exact printer model are you using? Which exact Netgear router model?


If you buy another printer, make sure that it is AirPrint-compatible.

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my new brother laser printer will not communicate with my apple 14 promax phone

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