iCloud storage keeps kicking out family members

Almost every month, iCloud 2TB being shared with family kicks out my family members, leaving them with “storage is full notices please buy a storage solution”. It is extremely frustrating to see and fix. And has happened numerous times. Requiring us to reset the family relationship and to add family back to the shared storage. This really needs to stop happening because we are not always in the same place. Please fix this issue of kicking family members off of iCloud.

iPhone 12 Pro Max, iOS 16

Posted on May 12, 2023 1:16 PM

Reply
43 replies

Oct 16, 2023 6:02 PM in response to nancona

They have no idea how to fix it, been down that road a number of times. I don’t even think they want it fixed or the helpful button would be enabled. I think they want and need extra $9.99 a month. Ok, so at the risk or Apple reading this and breaking it or to jinxing it, I think it’s fixed. I decided to change my son’s Apple ID, then logged him in on that new Apple ID and added the new Apple ID to the family. Two days later (note below why) I logged the new one out and logged him in on his original Apple ID. I didn’t get the “can’t join for 320 days” or anything like previous attempts to fix. It’s been a week and everything seems to be working. Before I would get the first step within 24 hours where it would show on my son’s phone that he didn’t have access to iCloud+ storage and offering the upgrade option.


Note, do not try to add debit card to a new Apple ID. It triggered some fraud items with our bank and was a lot of time on the phone with the bank, then Apple, and then back to the bank. Navy Federal had to elevate it to the digital department to fix it.

Oct 28, 2023 4:11 AM in response to Andrew98350

This is still an issue. Recently added my new work iPhone to my Apple One Premier plan, and it kicks that account/phone off of the iCloud+ subscription. (All other shared services are fine.) It happens literally within hours. I’ve dropped/added the account several times in the past few days, and it keeps happening. Also tried signing out/signing back in, and resetting. Nothing works. Both phones are on the latest iOS (17.1). It being a work phone, I’m sure I’ll burn through the free 5GB pretty quickly.


And it’s only happening to the one account; my wife has been on my Apple One Premier for years now with no issues.

Nov 7, 2023 1:12 PM in response to Andrew98350

Here is the solution for your problem.


Ar least it solved the same problem in my case.


Remove manually your family members who have the issues with the storage from the family iCloud.


I suppose you have another Apple device like an iPad. Have a look at the same settings on your other device.


You should find the family member which you already removed from your iPhone again on the other device.


If yes, remove the family member and invite the person back to the family iCloud.


Sounds strange but you have to remove the same members from each device separately.


.. and this is it, the solution.


I hope I could help you.


Let me know if you were successful.


regards


Adam




Nov 8, 2023 7:10 AM in response to adam1505

Will try this.

If I understand correctly, you are saying:


  • Remove family member X from Family Sharing from device A.
  • Open Settings on another iOS device where family member X should still be there as it would not have refreshed to reflect the change.
  • Remove that very same family member X once more time.
  • Add X back in Family Sharing.


Would love it if it is that simple (or if Apple would just make our life easier by fixing the issue).

Nov 10, 2023 1:02 PM in response to Andrew98350

I just ran into this today. I suspect others will to since there is a major update. From 16.7 to 17. It would be better to give a warning then just boot you out of a plan.

"The latest release of Apple iOS has new security features that will continue providing you with -yadda- yadda- Please update to the latest release to avoid problems."

Nov 15, 2023 8:31 PM in response to Andrew98350

I've been having the same issue for months, and have looked for help in person in Apple store. I was simply told to leave and rejoin the family, which worked for roughly a month before reverting me to 5GB of storage. From my family leader's perspective, I have access to the 2TB of shared storage, but from my perspective, it asks me to purchase more storage. I cannot back up my iPhone and have not been able to for months, and I'm worried I'll lose precious photos and videos if I cannot back them up. We purchased this plan so we wouldn't have to worry about losing data, tragic that the opposite is the outcome. I am very disappointed to see others have been having issues longer than me and that this bug has not been addressed.

iCloud storage keeps kicking out family members

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