cant download pictures or video on messenger
I can not see (download) pictures or videos that are sent to me
on messenger on both my Iphone and Macbook
iPhone 11, iOS 16
User profile for user:
Eric--F
User level:
Community Specialist
Hey there Rooster86,
While you'd need to contact Facebook Support regarding features within the Facebook Messenger app, if you instead meant the Messages app on your two devices, we'd like to help. Let's start with learning more about what's happening, along with ruling out some general details:
- What exactly occurs when you are sent a photo/video within Messages? The more details you provide, the better we'll understand the issue.
- When did this start to occur?
- We see you have iOS 16, but the latest version is iOS 16.4.1(a). You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.
- Update your Mac also: Update macOS on Mac - Apple Support
Cheers!