I bought apple gift card and my order have been cancelled and I didn’t get my money back or the gift card

Apple gift cards

iPhone 12 Pro Max, iOS 16

Posted on May 12, 2023 7:19 PM

Reply
Question marked as Top-ranking reply

Posted on May 12, 2023 7:31 PM

Jimmyllaa Said:

"I bought apple gift card and my order have been cancelled and I didn’t get my money back or the gift card Apple gift cards"

-------


Troubleshooting Refunds:


Up to 30-Days Wait Period Refund Policy:

How long has it been since the request? Note that it can take up to 30 days to receive the refund. So, keep the card in a safe spot for the time being.


Contact Apple Support:

For Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple.  Apple barely reads these site on their own time, as it is. As you may suspect, no one here would know the answer to this. So, contact Apple Support. The'll see what has occurred, and will run you through the fix. Here is the information for contacting Apple Support:

Apple Phone Support:

  • Contact Us - Choose Locations
  • Proceed from there as Necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
1 reply
Question marked as Top-ranking reply

May 12, 2023 7:31 PM in response to Jimmyllaa

Jimmyllaa Said:

"I bought apple gift card and my order have been cancelled and I didn’t get my money back or the gift card Apple gift cards"

-------


Troubleshooting Refunds:


Up to 30-Days Wait Period Refund Policy:

How long has it been since the request? Note that it can take up to 30 days to receive the refund. So, keep the card in a safe spot for the time being.


Contact Apple Support:

For Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple.  Apple barely reads these site on their own time, as it is. As you may suspect, no one here would know the answer to this. So, contact Apple Support. The'll see what has occurred, and will run you through the fix. Here is the information for contacting Apple Support:

Apple Phone Support:

  • Contact Us - Choose Locations
  • Proceed from there as Necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I bought apple gift card and my order have been cancelled and I didn’t get my money back or the gift card

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.