iPad locked up

I was in the process of doing an update on my iPad mini 6 and power went out in the middle of "verifying update" now, unit is stuck on the screen showing picture of a laptop and cable. I have it plugged in to the computer, but nothing now

iPad mini 6, iPadOS 16

Posted on May 13, 2023 6:59 AM

Reply
Question marked as Top-ranking reply

Posted on May 13, 2023 7:09 AM

Presumably your iPad indicates that it must be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


If so, the updated failed - and the iPad cannot successively restart.


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

3 replies
Question marked as Top-ranking reply

May 13, 2023 7:09 AM in response to jedisinclair

Presumably your iPad indicates that it must be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


If so, the updated failed - and the iPad cannot successively restart.


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

May 13, 2023 7:05 AM in response to jedisinclair

You might need to force it and restore from a backup (if you have one). That’s why I prefer to do iPad updates on my Mac or at least make sure I have a newer backup before doing an over the air update.


You'll probably need to rebuild iPadOS on it from scratch using a computer, which will be the latest version. If you were doing the update via a computer, it should be there on your computer where it doesn’t need to download the update package.

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iPad locked up

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