Apple Watch keeps asking in pairing with old Apple ID instead of new

Question

Level 1

4 points

Apple Watch keeps asking in pairing with old Apple ID instead of new

A customer has a new Apple watch series 7 that he is trying to paire to his iPhone, but the watch app keeps giving him an old ID, and he lost his password a long time ago. The customer now has a new account ID, but it does not appear on the watch app, knowing that the new account is the one used on the phone I want to point out that I deleted the watch app from the device and re-downloaded it, but without any benefit.

iPhone 12

Posted on May 13, 2023 10:06 AM

Reply

Answer 1

Top-ranking reply

LD150

Level 10

91,211 points

May 13, 2023 11:51 AM in response to Mohammadsb2

He will have to recover his password - no other option.

Try the steps in this knowledge base article

If you forgot your Apple ID password - Apple Support

Then remove the Watch from that account in https://icloud.com/find

Reply

Answer 2

LD150

Level 10

91,211 points

Jul 19, 2024 11:51 PM in response to Suttu23

Suttu23 wrote:

When i try to recover my password, i am told that the old ID does not exist. If i try to create a new ID using the old email address, it says ID cannot be created. Going around in circles.

In that case you may have to recycle the watch snd buy a new one, unless you have all the original receipts and take it to an Apple store.

Reply

Answer 3

Suttu23

Level 1

8 points

Jul 19, 2024 5:31 AM in response to LD150

When i try to recover my password, i am told that the old ID does not exist. If i try to create a new ID using the old email address, it says ID cannot be created. Going around in circles.

Reply