BetterMe charges MONTHS after cancellation

I canceled BetterMe App shortly after i subscribing. This was early this year, but they continue to take money from my MasterCard every month. How do I get a refund? How do I get them to stop charging me?

Please help!


Posted on May 14, 2023 9:03 AM

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25 replies

Sep 14, 2023 6:54 AM in response to Misha_88

Misha_88 wrote:

Hi, did you resolved with BetterMe or with Apple? Did you ever get your money back? It happens to me now! They took 210$ (which is 1/3 of my monthly salary!) I would be grateful for your experience.


If this is a charge directly from the vendor and not from Apple, use the Report a Problem link for the app in the app store page for the app to notify Apple of the issues here, and then the vendor, and then pursue the (fraudulent?) charges and the payment dispute with your financial provider.


AFAIK, Apple does not pass payment information to app vendors, which means charges arising from the app vendor (and not from Apple) requires your payment info to have been entered directly into the app vendor’s subscription system, and not into Apple’s subscription system.


The origin of the charge—from an app vendor directly, and not Apple—means it’s between you, the vendor, and your financial provider, and you’ll want to contact the vendor, and then failing that your financial provider and dispute the charge.

Sep 21, 2023 8:50 PM in response to Mzjess

Mzjess wrote:

Yes, it did be in five months now and I’m still getting charged. I have tried and tried to get these people to put charging me and I did unsubscribe and so far I have no help to get rid of this. Yes, you lose weight but let me tell you you lose a lot more in cash, not worth it.


Contact your financial card provider, and discuss this billing with them.

BetterMe charges MONTHS after cancellation

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