Photos sent to me on messaging app shows a cloud and nothing else.

Hi Papo757,

Is this the first time this has happened? Or have you noticed this issue with other contacts who send photos?

Additionally, take a moment to restart your iPhone then check the thread again:

• Restart your iPhone - Apple Support

Should the issue persist, we'd also recommend updating your device to the latest iOS version.

• Update your iPhone or iPad - Apple Support

Let us know the results from there.

Cheers!

Hi Papo757,

We appreciate those details and we're glad to hear it hasn't happened again. If it does happen again after restarting your iPhone and updating iOS, we recommend contacting Apple Support to look into this further.

Get Support

Take care.