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Hey my account is suspended

I’m trying to update my apps but it’s saying my account is locked. How can I fix this?

iPhone 12 Pro Max, iOS 16

Posted on May 14, 2023 12:44 PM

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Question marked as Top-ranking reply

Posted on May 14, 2023 12:50 PM

Suspended. locked, or disabled?

Apple has a support article that explains what to do when an Apple ID is locked or disabled. Click on the following link: If your Apple ID is locked or disabled - Apple Support


If your account has been disabled in the App Store and iTunes, it isn’t something that you can fix yourself. You will need to contact Apple Support. The following Apple article includes a link that you can use to contact Apple Support: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


This is primarily a user-to-user support forum; other Apple users like you.




2 replies
Question marked as Top-ranking reply

May 14, 2023 12:50 PM in response to Adamsaleh93

Suspended. locked, or disabled?

Apple has a support article that explains what to do when an Apple ID is locked or disabled. Click on the following link: If your Apple ID is locked or disabled - Apple Support


If your account has been disabled in the App Store and iTunes, it isn’t something that you can fix yourself. You will need to contact Apple Support. The following Apple article includes a link that you can use to contact Apple Support: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


This is primarily a user-to-user support forum; other Apple users like you.




May 14, 2023 1:00 PM in response to Adamsaleh93

Adamsaleh93 wrote:

I’m trying to update my apps but it’s saying my account is locked. How can I fix this?


From the Related Article, linked above…


If a message says 'Your account has been disabled in the App Store and iTunes'


Contact Apple Support for help.


If you see a message that says "Your account has been disabled in the App Store and iTunes," contact Apple Support for help.



We’re not Apple Support. We can’t clear this. There’s nothing you can do to clear this either, other than contacting and discussing this with Apple.

Hey my account is suspended

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