update billing error

Unable to make iTunes purchases because the "billing" needs to be updated. Tired it a dozen times, still get same error message.


Posted on May 14, 2023 3:30 PM

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Question marked as Top-ranking reply

Posted on May 14, 2023 3:33 PM

It's hard to help you without knowing that error message.


Read this document about how to view your current payment types and add Apple ID payment methods on an Apple mobile device, a Mac, or a PC --> Add a payment method to your Apple ID - Apple Support

If an item appears in red then it is no longer working and you either need to replace it or get it working again.


Check this resource about what to do if your payment method is declined in the App Store or iTunes Store. Click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support

- Apple is checking with your financial institution if the payment method is valid and receiving a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.

- Make sure your payment method is up to date or to try a different one ( If you need to change or update your Apple ID payment method - Apple Support ).

- Make sure this is one of the payment methods that you can use with your Apple ID ( Payment methods that you can use with your Apple ID - Apple Support ) A solution may be to use a method from the same country as the store you are using, but Apple no longer states either way if this is a requirement (it used to say, "Make sure that the billing address for your payment method matches the billing address for your Apple ID" but has now downsized this to "You might need to ask your financial institution to allow international purchases on your debit or credit card." in: If your payment method is declined in the App Store or iTunes Store - Apple Support .

・Unfortunately the list is somewhat general and does not list individual brands of cards (I guess there are too many and are constantly changing).

・Also read any footnotes in the document.

・Finally, note that the document only says which methods _are_ acceptable. Apparently certain types (usually a credit or debit card) _must_ also be present under certain situations such as when a subscription is involved.


If you still have problems, contact official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


See a list of Apple phone numbers around the world, in this article --> Contact Apple for support and service - Apple Support


If you're in India, click on this link to read an April 2022 notice 'About billing for Apple subscriptions and media products in India' --> About billing for Apple subscriptions and media products in India - Apple Support


Additional verification that may be required when making purchases in Europe --> About billing and purchases in Europe - Apple Support



5 replies
Question marked as Top-ranking reply

May 14, 2023 3:33 PM in response to Adam1818

It's hard to help you without knowing that error message.


Read this document about how to view your current payment types and add Apple ID payment methods on an Apple mobile device, a Mac, or a PC --> Add a payment method to your Apple ID - Apple Support

If an item appears in red then it is no longer working and you either need to replace it or get it working again.


Check this resource about what to do if your payment method is declined in the App Store or iTunes Store. Click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support

- Apple is checking with your financial institution if the payment method is valid and receiving a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.

- Make sure your payment method is up to date or to try a different one ( If you need to change or update your Apple ID payment method - Apple Support ).

- Make sure this is one of the payment methods that you can use with your Apple ID ( Payment methods that you can use with your Apple ID - Apple Support ) A solution may be to use a method from the same country as the store you are using, but Apple no longer states either way if this is a requirement (it used to say, "Make sure that the billing address for your payment method matches the billing address for your Apple ID" but has now downsized this to "You might need to ask your financial institution to allow international purchases on your debit or credit card." in: If your payment method is declined in the App Store or iTunes Store - Apple Support .

・Unfortunately the list is somewhat general and does not list individual brands of cards (I guess there are too many and are constantly changing).

・Also read any footnotes in the document.

・Finally, note that the document only says which methods _are_ acceptable. Apparently certain types (usually a credit or debit card) _must_ also be present under certain situations such as when a subscription is involved.


If you still have problems, contact official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


See a list of Apple phone numbers around the world, in this article --> Contact Apple for support and service - Apple Support


If you're in India, click on this link to read an April 2022 notice 'About billing for Apple subscriptions and media products in India' --> About billing for Apple subscriptions and media products in India - Apple Support


Additional verification that may be required when making purchases in Europe --> About billing and purchases in Europe - Apple Support



May 14, 2023 9:27 PM in response to Limnos

what happened is Apple charged me on purchases from the iTunes store that I didn’t recognize in my bank account. I contacted my bank, requesting them to look into the purchases. My bank credited me back my money. When returned to iTunes Store weeks later to make another purchase, Apple kept declining my debit card. I called Apple, spoke to a clerk who informed me my debit card is no longer good to use on iTunes store to make purchases and that in order to purchase anything from iTunes Store, I have to buy an Apple gift card or use PayPal or some other payment device.

Was further in formed by the Apple representative that because I didn’t ask for the refund through Apple ( I asked for the refund through my bank first), my card cannot be used anymore. What a joke.

May 15, 2023 6:30 AM in response to Adam1818

Using the procedure you did meant you were simply seen as not paying for items for which you owed money. The only time you should tell your bank to not pay for an Apple purchase is if there is no record of the purchase with Apple using your Apple ID and it truly is card fraud. What you did might result in the same kind of thing with any vendor. You should have contacted Apple first.

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update billing error

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