Distortion and slowdown of my M1 Macbook air with AirPod Pro during videocalls

I am experiencing heavy distortion and slowdown of my M1 Macbook air with my AirPod Pro 2 during videocalls.


This happens on MS teams, Zoom, Facetime (the 3 I use.) (I also tried using MS teams online on Chrome, same problem). (This only happens when using airpods, if I use my laptop speakers it doesn't create this issue.)


I found people with the exact same issue posting messages from 2021 which is not reassuring.


I am running MacOs : 13.3.1 (a)

Airpods firmware : 5E135



MacBook Air (M1, 2020)

Posted on May 15, 2023 12:20 AM

Reply

Similar questions

3 replies

May 17, 2023 7:29 AM in response to valpro46

Hey valpro46,


We'd be happy to help out. It sounds like you're experiencing audio distortion issues while using AirPods Pro 2 on video calls on your M1 MacBook Air. So that we can isolate things further, do you have issues using your AirPods Pro 2 on standard audio calls? We just want to make sure there's no hardware issues present with your AirPods Pro 2.


If not, and the issue only occurs with video calls, it's not clear what could possibly be causing that across multiple apps if there's no hardware issue present. In that case, we'd suggest contacting Apple Support for this unexpected behavior using this link: Get Support


Take care!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Distortion and slowdown of my M1 Macbook air with AirPod Pro during videocalls

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.