Unable to re-add card to Wallet after removing it

Question

Level 1

4 points

Unable to re-add card to Wallet after removing it

I have removed my debit card from Wallet but I want to re-add it and I get an error message "Could Not Add Card" until after I accept the terms and conditions. The same thing happened to my apple watch. After deleting the card it wouldn't connect again. My region is correct. I don't use any sort of VPN. I even reset my iPhone but the problem persists. I'm sure it's a bug because other people have this same problem. Is there any other option I'm left with or do I just have to stop using Apple Wallet?

iPhone 14 Pro Max, iOS 16

Posted on May 15, 2023 4:02 AM

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Answer 1

Jeff Donald

Level 8

44,814 points

May 15, 2023 7:58 AM in response to NickAtRandom

Thanks, I’ve been seeing this in this community and other communities/social media for the last week or two. There was an issue very similar to this and the iPhone models were from the China market to get the SIM card trays. But I thought that was resolved. Is your iPhone model for US market? Is your iPhone model iPhone 14 Pro Max A2651? Thats the US model.

Settings > General > About > Model > ??

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Answer 2

Jeff Donald

Level 8

44,814 points

May 15, 2023 5:35 AM in response to NickAtRandom

The next step would be to delete your cards from Wallet app on each device, do a forced restart, then add your cards back into you Wallets, one by one.

Force restart iPhone - Apple Support

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Answer 3

Jeff Donald

Level 8

44,814 points

May 15, 2023 7:08 AM in response to NickAtRandom

I wonder if it’s a release candidate issue? Did you report it via the Feedback app?

Have you tried deleting Wallet app and downloading again?

Have you tried unpairing Apple Watch and just working with iPhone?

Have you logged into your iCloud account online recently?

Have you tried logging out of Apple ID/iCloud account, restart iPhone and then logging back in?

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Answer 4

Jeff Donald

Level 8

44,814 points

May 15, 2023 6:51 AM in response to NickAtRandom

Both devices are updated to latest iOS and Watch OS?

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Answer 5

Jeff Donald

Level 8

44,814 points

May 15, 2023 7:22 AM in response to NickAtRandom

Do you have a screenshot of the error message? Just curious.

You only mentioned your debit card not adding. Are other cards able to be added OK?

Have you tried just seeing if you can add to your Apple Watch, using Watch App > Wallet & Apple Pay > Add Card

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Answer 6

Jeff Donald

Level 8

44,814 points

May 15, 2023 4:34 PM in response to NickAtRandom

New RC released today. Worth a try.

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Answer 7

Jeff Donald

Level 8

44,814 points

May 15, 2023 8:09 AM in response to NickAtRandom

That may well be the issue,

“The iPhone 14 Pro Max A2894 is the global version because it is available in the majority of countries in South America, Asia, Europe, Africa, the UK, and Australia. It supports Dual SIM (nano‑SIM and eSIM) and Dual eSIM. Notice that the Korean version still has a shutter sound when taking photos in the country.”

Is that your region/country?

This could be a part of the issue. Have you contacted Official Apple Support? If so, what was the outcome? If not, could be a know issue in that region/country.

Choose your country or region - Official Apple Support

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Answer 8

NickAtRandom Author

Level 1

4 points

May 15, 2023 6:17 AM in response to Jeff Donald

Thank you for the suggestion but sadly that didn't work either. I have already deleted all my cards on my Wallet app trying to solve it so I just forced restarted the device. I even tried other's cards just to check and none of them work. I even erased everything on the iPhone and restored everything but no luck either as the same error occurs. Is there anything else I can do? Thank you.

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Answer 9

NickAtRandom Author

Level 1

4 points

May 15, 2023 7:12 AM in response to Jeff Donald

I didn't report it to the Feedback app but now you mentioned it I will.

I deleted the Wallet app and re- downloaded multiple times.

I unpaired the Apple Watch multiple times as well.

I log in to my iCloud account almost daily.

I logged out of my iCloud account restarted and logged back in multiple times too.

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Answer 10

NickAtRandom Author

Level 1

4 points

May 15, 2023 7:36 AM in response to Jeff Donald

One screenshot is from the Watch app and the other from the iPhone’s Wallet app. Turns out every debit card I’m trying to add is being rejected. They are from different banks and they are all supported by Wallet

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Answer 11

Jeff Donald

Level 8

44,814 points

May 15, 2023 8:38 AM in response to NickAtRandom

They may know something not posted in this Community yet. Moving forward, that will be your best course of action. I have literally the same setup, with RC and same iPhone (but different model as noted above) and have not been able to duplicate your issue. If you’d get it worked out, I’d love hearing about it.

Sorry I couldn’t help more.

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Answer 12

NickAtRandom Author

Level 1

4 points

May 16, 2023 12:28 AM in response to Jeff Donald

Today I was actually able to add a card. Then removed it and tried to add it again just to see what happens. Same error on both devices. Is possible possible that this is a safety measure by Apple? I don’t understand what the problem seems to be

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