The titel says it all, I can show it on the iPhone, iPad and the appletv+ app on a LG smart tv but not on my two appleTVs (HD version and a 4K version). Is there a setting I should change or is it not playing at all?
when starting the movie it says “a problem has occurred when loading this material” (but then in Dutch).
Apple TV 4K
Is this from an Apple iTunes Store purchase?
Buy movies and TV shows from the Apple TV app - Apple Support
Then it should be supported on your Apple TV boxes as well as other devices.
Do you have other purchased movies from the iTunes Store? Do those play well? It should be the same for every one of your purchases. There is no reason why TGM would be different.
Please review: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
Else contact the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
Is this from an Apple iTunes Store purchase?
Buy movies and TV shows from the Apple TV app - Apple Support
Then it should be supported on your Apple TV boxes as well as other devices.
Do you have other purchased movies from the iTunes Store? Do those play well? It should be the same for every one of your purchases. There is no reason why TGM would be different.
Please review: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
Else contact the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
Problem solved, reason unknown.
Normally I start the movies from the library in the appleTV app. When I played the movie on the LG smart TV it showed up in the list of what to watch now/next. After that I started the movie from that spot on the appleTV device and it played as it should. And even starting it from the library works now as it should.
Thanks, case closed.
I’m glad that you were able to get passed this, and were able to watch what you paid for.
Let us know if the error returns. Or when you have different questions.
Top gun maverick does not play on my appleTV devices
