how can i recover my data after found missing my own phone?

I lost my phone in US and i did missing mode on "find my",

and had to come back to Japan for work, and got a phone call from hotel they found my phone.


it was hard to call there cause i didnt have a phone, and was international call, so hard to contact to hotel.

and also I had an apple care insurance but wanted to get data like photos,

so asked them to ship to Japan

even it was more expensive than getting a new phone by apple care.


so it took 2weeks, and finally got my phone this morning.


so i put my passcode and checked the photo album. was so happy and excited.

i was doing my laptop, so clicked the "deactivate missing mode" button on "find my"

(i did on Japanese version, so can be different the button or specific feature name)


and tried to put my SIM card in,

then bomb, suddenly my phone was reset,

but it didnt take evem 1 min, and also theres no "HELLO"

so i guess still my data is inside of device!


so went to apple support 4 times today and they all just ignored me except only one guy.

i could know after all happened why it happened was


if you turn on the phone with missing mode ON + connected network, its gonna be reset automatically.


so they just said its already reset, nothing you can do

they didnt even give me a chance to talk with technician guy.


i wanted to double check about this issue, so called to missing mode call center.


and she didnt even know this problem, she just said

we do only missing mode ON or OFF


then they have to tell us this,

if you found your phone, dont turn on your device before you turn off the missing mode! its gonna be reset!


btw she said my missing mode is still ON, so i asked her to change OFF.

and could log in to my phone and theres no photos at all


so i said this to missing mode call center staff, and she didnt even know this information.


so no one told me this, and how can i know this problems,

and she recommended the website who can recover my data

ofc i have to pay again, and not sure even how much will be cost


so i spent my time and money for nothing?

and have to pay more and use this old phone now?

then i didnt need to join apple care, also no reason to turn on the "find my" missing mode



i hope to apple recover my data.. or do something for me,

im so sad and feel like idiot right now..


i dont know what to do..

iPhone 13 Pro

Posted on May 15, 2023 8:19 AM

Reply

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1 reply

May 15, 2023 9:52 AM in response to alexa9999

alexa9999 wrote:

I lost my phone in US and i did missing mode on "find my",
and had to come back to Japan for work, and got a phone call from hotel they found my phone.

it was hard to call there cause i didnt have a phone, and was international call, so hard to contact to hotel.
and also I had an apple care insurance but wanted to get data like photos,
so asked them to ship to Japan
even it was more expensive than getting a new phone by apple care.

so it took 2weeks, and finally got my phone this morning.

so i put my passcode and checked the photo album. was so happy and excited.
i was doing my laptop, so clicked the "deactivate missing mode" button on "find my"
(i did on Japanese version, so can be different the button or specific feature name)

and tried to put my SIM card in,
then bomb, suddenly my phone was reset,
but it didnt take evem 1 min, and also theres no "HELLO"
so i guess still my data is inside of device!

so went to apple support 4 times today and they all just ignored me except only one guy.
i could know after all happened why it happened was

if you turn on the phone with missing mode ON + connected network, its gonna be reset automatically.

so they just said its already reset, nothing you can do
they didnt even give me a chance to talk with technician guy.

i wanted to double check about this issue, so called to missing mode call center.

and she didnt even know this problem, she just said
we do only missing mode ON or OFF

then they have to tell us this,
if you found your phone, dont turn on your device before you turn off the missing mode! its gonna be reset!

btw she said my missing mode is still ON, so i asked her to change OFF.
and could log in to my phone and theres no photos at all

so i said this to missing mode call center staff, and she didnt even know this information.

so no one told me this, and how can i know this problems,
and she recommended the website who can recover my data
ofc i have to pay again, and not sure even how much will be cost

so i spent my time and money for nothing?
and have to pay more and use this old phone now?
then i didnt need to join apple care, also no reason to turn on the "find my" missing mode


i hope to apple recover my data.. or do something for me,
im so sad and feel like idiot right now..

i dont know what to do..

Why would Apple recover your data, it is your responsibility to do this on a regular basis How to back up your iPhone, iPad, and iPod touch - Apple Support that way in time of crisis you can do this Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

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