hold Botton won't work on AirPods Pro 2nd gen case

hold Botton won't work on AirPods Pro 2nd gen case

Posted on May 15, 2023 9:12 AM

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Question marked as Top-ranking reply

Posted on May 17, 2023 1:48 PM

Hi there Banni_2023,


If you are trying to reset your AirPods Pro, first ensure you are following these exact steps from How to reset your AirPods and AirPods Pro to do so:

1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
AirPods charging cases
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.


If you are still unable to reset your AirPods Pro and they won't connect to multiple devices, reach out to Apple Support next. They would be the best equipped to look further into your available options. Contact them here: Get Support


Cheers!

1 reply
Question marked as Top-ranking reply

May 17, 2023 1:48 PM in response to Banni_2023

Hi there Banni_2023,


If you are trying to reset your AirPods Pro, first ensure you are following these exact steps from How to reset your AirPods and AirPods Pro to do so:

1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
AirPods charging cases
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.


If you are still unable to reset your AirPods Pro and they won't connect to multiple devices, reach out to Apple Support next. They would be the best equipped to look further into your available options. Contact them here: Get Support


Cheers!

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hold Botton won't work on AirPods Pro 2nd gen case

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