Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My AirTag won’t load after I pulled tag

My AirTag won’t load after I pulled tag

what should I do?

iPhone 13, iOS 16

Posted on May 15, 2023 10:16 AM

Reply
Question marked as Top-ranking reply

Posted on May 15, 2023 11:42 AM

Hello cathyfromwexford,


  1. Press down on the polished stainless steel battery cover of your AirTag and rotate counterclockwise until the cover stops rotating.
  2. Remove the cover and battery. Make sure that there is no leftover from the tag.
  3. Put the battery back in and screw the cover.


If the issue persists, try using another CR2032 battery. If you use a child-proof CR2032 battery, wash it first. The child-proof coating may prevent the AirTag to operate.

2 replies
Question marked as Top-ranking reply

May 15, 2023 11:42 AM in response to cathyfromwexford

Hello cathyfromwexford,


  1. Press down on the polished stainless steel battery cover of your AirTag and rotate counterclockwise until the cover stops rotating.
  2. Remove the cover and battery. Make sure that there is no leftover from the tag.
  3. Put the battery back in and screw the cover.


If the issue persists, try using another CR2032 battery. If you use a child-proof CR2032 battery, wash it first. The child-proof coating may prevent the AirTag to operate.

My AirTag won’t load after I pulled tag

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.