You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I own an Apple 12 Pro Max that my late wife used. I apparently do not have her PIN or log in info. So now the phone says "Locked to Owner".I don't want anything off it...only to do a hard reset and start over.

I bought the iPHONE 12 ProMax for my wife who later died. I can't reset it as it says "Locked to the Owner" I just want to do a complete reset....


iPhone 12 Pro Max

Posted on May 15, 2023 2:23 PM

Reply
Question marked as Top-ranking reply

Posted on May 15, 2023 2:27 PM

How to request access to a deceased family member's Apple account - Apple Support


thats the only way to remove the lock without the password.

1 reply

I own an Apple 12 Pro Max that my late wife used. I apparently do not have her PIN or log in info. So now the phone says "Locked to Owner".I don't want anything off it...only to do a hard reset and start over.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.