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Olga_Ser Author

Level 1

16 points

I can't delete eSim and it cannot be re-installed either

Hello! I face troubles with deleted e-sim on my iPhone 14.

The story begins when I changed remotely the number on my e-sim (ru). I live in another country, so here i have a second domestic sim (normal one). When I chanced the number on my e-sim (ru) in few days it stopped working, only from time to time did it turn on. All the other times it was like "sim failure" for the e-sim and I could not receive any phone calls or messages most of the time. I still didn't get what was the reason of why it was working and why it was not working.

I contacted the support of a mobile company and they advised me to delete the e-sim and to install a new one. And it didn't work and I can't install my phone number back. So I am totally now cut off.

Now I see that there is a sort of a 'fantom' of e-Sim (ru). When I push the button "delete", I am back on the previous window and nothing changes.

How can I delete it? When I restart my phone - again appeared a notification " sim failure ". A domestic normal sim card works here properly.

The mobile company says that these are problems already with the phone. I can't install now my e-sim back. Could anyone help me with this problem, please?

iPhone 14

Posted on May 16, 2023 1:51 AM

Top-ranking reply

Olga_Ser Author

Level 1

16 points

Posted on May 31, 2023 6:05 AM

hello everyone, here is the solution for the problem :

1) turn off the e-sim

2) Take out the ordinary sim from iPhone

3) Reset all settings

4) After restart it should work. I hope it will help someone.

But it will work until only 1 sim works. If it happens again - repeat the actions above

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I can't delete eSim and it cannot be re-installed either

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