Reset old device iPhone 5S

I have an iPhone 5S that has been in a drawer a couple of years. After charging it, I was unable to remember the code (I tried every one I remember using, ever). In any case, it's locked.


I decided to use Finder to download and update the phone, in the hope that this would set it back to "new phone" status.


The update worked, but after the hello, I am greeted with an "Activation Lock" screen where I am informed that the phone is linked to an Apple ID and I should enter the ID and password used to set up the phone. A hint x*****@y*****.com is shown, and this is clearly my itunes account, this is unmistakeable.


However, upon entering my ID and password, I am informed that this account cannot be used to activate this phone.


I have reset my Apple ID password and it is working on my other devices, so the ID an password are indeed correct.


I am open to suggestions that will actually work, rather than random guesses from lurkers here, thanks.


Earlier iPhone models

Posted on May 16, 2023 6:05 AM

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Question marked as Top-ranking reply

Posted on May 16, 2023 6:40 AM

and Apple clearly already knows it's mine.

So, you can start an Activation Lock support request or contact Apple support for help, -> Get Support (apple.com)


See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)


You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.



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4 replies
Question marked as Top-ranking reply

May 16, 2023 6:40 AM in response to Philip Lewis

and Apple clearly already knows it's mine.

So, you can start an Activation Lock support request or contact Apple support for help, -> Get Support (apple.com)


See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)


You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.



May 16, 2023 6:18 AM in response to Philip Lewis

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)


You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.


See also -> Keep your receipt after you buy an Apple device

Keep your receipt after you buy an Apple device – Apple Support (UK)

May 16, 2023 7:48 AM in response to Philip Lewis

I should point out that the purpose of this exercise is that I might give this phone to someone far needier than I am, and for whom "latest shiny" is irrelevant and telephone capability critical.


After an ultimately pointless chat with a support human, I am here.


  1. IIRC, in the past, iPhone could simply be reset by reinstalling the software and re-activating the phone as a new device. I seem to recall having done this multiple times on multiple phones in the past, simply because it was the easiest way to take ownership of a device.
  2. At some point, in its infinite wisdom, Apple decided to "solve" the "theft" issue by permanently tying the serial number (or IMEI maybe) of an iPhone to the Apple ID that INITIALLY activated the phone.
  3. Phones that were reset/re-activated at some point in their lifespan with a different Apple ID can no longer be reset by re-installing the software, rendering EVERY device that was ever re-activated with a subsequent and different Apple ID INOPERABLE the moment that a device reset/re-install is requested.
  4. The software that manages this security is designed such that it requests (and hints at) the most recent Apple ID that was used to activate the phone, rather than the now required "initial" Apple ID and rejects the request. This is not accidental, it is a software feature.


This change in process has effectively flagged every iPhone that changed hands before the new security regime and which was not explicitly disconnected from the initial activation ID as "stolen".


In my case, it is likely that the phone was originally a family member's, as I tend to inherit older models when others upgrade.



So there we have it. Apple has me flagged as a thief and I can't use my own device.



The cynic might possibly observe that Apple corporate abhors the fact that older devices exist, and this activation policy has the intent of eliminating vast numbers of used iPhones from the user base, banking on the unfortunate "thieves" buying a newer device.

May 16, 2023 6:46 AM in response to Raicya

On an iPhone 5S. You have got to be kidding.


In this case, it asks for MY APPLE ID and refuses to accept it. I call this an activation software error. There i not any doubt about the ID or password, and Apple clearly already knows it's mine.


FWIW: This device is not listed on FindMyIphone, despite the fact that it is connected to the internet and Apple clearly knows the device is linked to my Apple ID.


FWIW2: It's not possible to log support because the serial number on an iPhone 5S is not knowable until the OS is functional (it's not printed on the back or the SIM tray).

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Reset old device iPhone 5S

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