File suddenly deleted in GoodNotes app after syncing with iCloud

Hello dipendra213,

If the document/file is present on your iPad in the GoodNotes app, then you could use these steps to troubleshoot the app: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

If an app on your iPhone or iPad doesn't work as expected, try this.

1. Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

2. Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3. Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4. Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

Get more help

* If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.

* If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.

* If you bought the app recently and you no longer want it, you can also request a refund.

If that doesn't help, we'll need more information to better assist. Which device were you originally using with the GoodNotes app, other than your iPad? Do you have a copy of this file so you can upload it directly to the iCloud website to sync across your devices? Here's a quick link, if you do: iCloud

In case you no longer have the file, then we'd recommend to contact Apple Support directly for further help: Get Support

They'd need to take it from here.

Hoping this helps out.

Take care.

A similar issue happened to me as well. I recently updated my good note app from version 5 to version 6. Then I enabled the "icloud sync" option. Syncing was started and I started updating my ipad since there was a pending update. When i opened my goodnotes app after a while, all my data is gone. I tried several ways but couldn't recover any of my documents.