I purchased an iPhone XR new.. had it for a month.. lost it and it was replaced with a much older phone.. doesn’t do much and I’m very unhappy with this because it has none of the features of my XR.. and I’m very very unhappy with this phone.. why wasn’t it replaced with a comparable 1000.00$ phone.. my next phone will be Samsung for sure I’m thinking.. help me please with a good reason it was not replaced with a new phone?
iPhone XR, iOS 12
Contact whoever was doing the replacing. Since you lost your old phone, it must have been an insurance compnay that did it, not Apple itself. While Apple offers theft and loss coverage, my undesrtanding is this is administered by a third party company.
Who replaced it?
Apple surely did not, as they have not sold the iPhone XR for several years, and would not offer theft and loss on it at this point.
If a third party company replaced the iPhone, then complain to them, Apple would have nothing to do with it.
Under Apple Care+ with Theft and Loss Apple replaces the lost or stolen device with an identical model.
What exactly did you get if not an iPhone XR?
Replacement
