When I ask my headphones to skip forward 15 secs (using the button on the mic and skipping feature on Sony XM5) it continues skipping forward 15 secs over and over even if I pause the music, rewind 15 secs, restart the song or skip to the next song. I've tried shutting off both my phone and headphones fully and then turning them back on but nothing seems to work - also happens with Spotify. Does anyone have any ideas how to stop it?
iPhone 12, iOS 16
Hi elliefwiilliams,
Thank you for participating in the Apple Support Communities. We understand when you use the skipping feature on your Sony headphones it continues to skip forward no matter what you do. If this is occurring in multiple apps, you may want to test to see if it occurs when you use your headphones with another device. If so, this would isolate the issue to your headphones and we recommend contacting Sony for further assistance.
If it only occurs when using your iPhone, we recommend updating to the latest version of iOS to see if the issue persists after doing so. Here's how if needed: Update your iPhone or iPad - Apple Support.
"Update your iPhone or iPad wirelessly
Take care.
Hi elliefwiilliams,
Thank you for participating in the Apple Support Communities. We understand when you use the skipping feature on your Sony headphones it continues to skip forward no matter what you do. If this is occurring in multiple apps, you may want to test to see if it occurs when you use your headphones with another device. If so, this would isolate the issue to your headphones and we recommend contacting Sony for further assistance.
If it only occurs when using your iPhone, we recommend updating to the latest version of iOS to see if the issue persists after doing so. Here's how if needed: Update your iPhone or iPad - Apple Support.
"Update your iPhone or iPad wirelessly
Take care.
Music skipping 15 secs forward
