You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 6 is disabled and I can’t connect it to iTunes

I can’t connect my iPhone 6 which is disabled and asking to connect to iTunes. I installed iTunes to my laptop now need to recover but can’t do it


iPhone 6

Posted on May 17, 2023 5:31 AM

Reply
Question marked as Top-ranking reply

Posted on May 17, 2023 5:34 AM

The support article about the restore screen contains the instructions you need to reset the device in this situation: If the Restore screen appears on your iPhone, iPad, or iPod touch - Apple Support

Also:

- What to do if you get a restore error when you try to update or restore; click here --> iOS update and restore errors - Apple Support

- If you don't see a restore error, but still see the Connect to iTunes screen, or If you can't force a restart because one of your buttons is broken or stuck, contact Apple Support; click here --> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0091&symptom_id=20276


If your computer doesn't recognize your iPhone, iPad, or iPod, click here --> If your computer doesn't recognize your iPhone or iPad - Apple Support


3 replies
Question marked as Top-ranking reply

May 17, 2023 5:34 AM in response to Kifl2023

The support article about the restore screen contains the instructions you need to reset the device in this situation: If the Restore screen appears on your iPhone, iPad, or iPod touch - Apple Support

Also:

- What to do if you get a restore error when you try to update or restore; click here --> iOS update and restore errors - Apple Support

- If you don't see a restore error, but still see the Connect to iTunes screen, or If you can't force a restart because one of your buttons is broken or stuck, contact Apple Support; click here --> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0091&symptom_id=20276


If your computer doesn't recognize your iPhone, iPad, or iPod, click here --> If your computer doesn't recognize your iPhone or iPad - Apple Support


iPhone 6 is disabled and I can’t connect it to iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.