Audio fails to load only when Aipods are connected?

Today when I went to play a podcast downloaded to my phone via my fully charged airpods, it would fail to play and skip to the next podcast in the queue. Same thing would happen with a podcast I then tried to stream.

I tried the same with Spotify, a downloaded song and a streamed song, and neither would play, rather it would just stay at 0:00 and skip to the next song.

I also tried Audible, with an audiobook I had downloaded, and Audible gave me an error message along the lines of 'the title could not be played'.

Then, when I disconnected my airpods, I had no trouble playing all of the above via my phone speaker.

I know my airpods were connected because they made the noise when I put them in and I saw that my phone was connected to them. I also tried turning on/off bluetooth, and disconnecting and reconnecting my aipods with no change.

I know it wasn't a streaming issue since I was using downloaded audio, and audio that wasn't downloaded streamed no problem through my phone's speakers.

This also keeps randomly happening to me, regardless of wifi/cellular connection (today it happened while on a walk where I never have trouble connecting). It's not frequent, but pretty frustrating when it happens.

Any ideas?

AirPods (3rd generation)

Posted on May 17, 2023 4:56 PM

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Question marked as Top-ranking reply

Posted on May 19, 2023 8:08 AM

Hello apaone,


Given what you're describing, what we'd recommend is to reset your AirPods. This way, it recreates the connection between them and your iPhone to help ensure it's working as it should. Information on how to reset can be found at How to reset your AirPods and AirPods Pro - Apple Support


Follow those steps and then test how the audio works.


Cheers!

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Question marked as Top-ranking reply

May 19, 2023 8:08 AM in response to apaone

Hello apaone,


Given what you're describing, what we'd recommend is to reset your AirPods. This way, it recreates the connection between them and your iPhone to help ensure it's working as it should. Information on how to reset can be found at How to reset your AirPods and AirPods Pro - Apple Support


Follow those steps and then test how the audio works.


Cheers!

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Audio fails to load only when Aipods are connected?

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