External drive dialog box disappears

When connecting an external drive/SD card/USB thumb drive, the dialog box asking to trust connection pops up for a very quick flash then disappears preventing the drives from being mounted.


Is there any way to fix this, or to disable the security step and have all drives mount without approval?


Thanks

MacBook Pro 15″, macOS 10.13

Posted on May 18, 2023 2:54 AM

Reply
Question marked as Best reply

Posted on Aug 16, 2023 4:13 PM

I agree P. Phillips' responses were less than helpful, however, the link does give a hint to a solution that worked for me.

I too was having the issue where it would flash for a second and then disappear. While I'm not sure how to fix that issue, I was able to workaround the issue and access the drive by going to System Settings -> Privacy and changing the "Allow Accessories to Connect" from "Ask For New Accessories" (which I think is the default) to "Automatically When Unlocked". This did allow my SD card to mount so I could access it. You could always revert back if you're concerned with security.

Hope this helps Mike and Lewis!

20 replies
Question marked as Best reply

Aug 16, 2023 4:13 PM in response to mikeisgoingcrazy

I agree P. Phillips' responses were less than helpful, however, the link does give a hint to a solution that worked for me.

I too was having the issue where it would flash for a second and then disappear. While I'm not sure how to fix that issue, I was able to workaround the issue and access the drive by going to System Settings -> Privacy and changing the "Allow Accessories to Connect" from "Ask For New Accessories" (which I think is the default) to "Automatically When Unlocked". This did allow my SD card to mount so I could access it. You could always revert back if you're concerned with security.

Hope this helps Mike and Lewis!

Jan 8, 2024 8:39 AM in response to lewis-john-walker.com

I am experiencing this too. On my system I have narrowed this down to only happening when there are two or more users logged in at the same time. I've filed a Feedback Assistant report with screenshots etc. The solution for me, beyond being very fast on the clicks, is to log out all users long enough to mount the device and then log them back in.

Aug 15, 2023 11:18 AM in response to PRP_53

I think you may be misunderstanding the issue. There is a system glitch where the dialog to allow an external device to connect pops up for just a fraction of a second which makes it impossible to respond or hit 'allow'. Then it disappears and the external drive will not mount. This is also happening on my Time Machine drive that ive used for years without issue. It only started becoming an issue a couple months ago.

Jan 13, 2024 8:42 PM in response to lewis-john-walker.com

The problem for me was having more than one user logged in. Lately I started using Fast User Switching to keep my private life separate from my work life using two user accounts and just fast switching between them (so I don't have to lose my place in apps when I switch users).


This seems to have a negative effect on system level popups like this accessory attachment permission question. Apple should fix this, since fast user switching is a first class and great feature. But it does break these popups, preventing new drives from being connected.


The solution for me was to log my other account out and switch back to my main one, then attach the drive and answer the popup.

Aug 17, 2023 1:47 AM in response to mikeisgoingcrazy

Excerpt from previously supplied link


Change the setting for allowing accessories to connect

By default, your Mac laptop with Apple silicon asks that you allow a new or unknown accessory to connect. To change this setting:

  1. Choose the Apple menu  > System Settings.
  2. Click Privacy & Security.
  3. Scroll down and click the pop-up menu next to "Allow accessories to connect," then choose which option you want. Learn more about the options.

Feb 12, 2024 11:16 PM in response to lewis-john-walker.com

I have the same problem, with USB drives. My way around it is to rapidly tap the "return" key immediately after plugging the USB drive in. I assume that presses an 'enable' button on the popup (which I never seen, just a short flash). After that the device is known and will connect in the future. Sometimes I miss it and have to remove and replug the drive.

External drive dialog box disappears

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.