Apple account balance shows money

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Level 1

4 points

Apple account balance shows money

I have money in my apple account but I cannot pay for subscriptions with this balance. Why wont it let me use the money?

MacBook Air 13″, macOS 10.13

Posted on May 18, 2023 3:52 AM

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Answer 1

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ed2345

Level 9

62,612 points

May 18, 2023 4:55 AM in response to Dizzyfilly

Hi Dizzy Filly,

If the thing you are buying is a gift, or if you are a Member in a Family group, the credit balance will not be used. See information in here:

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

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Answer 2

ed2345

Level 9

62,612 points

May 18, 2023 5:20 AM in response to Dizzyfilly

DF,

OK, that sounds like it should be using your balance. If things are not properly working the way that article describes, then go ahead and contact Apple Support for assistance:

Contact - Official Apple Support

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Answer 3

Dizzyfilly Author

Level 1

4 points

May 18, 2023 5:00 AM in response to ed2345

Thank you so much for your speedy assistance. I am buying or renewing subscriptions for me. Usually straightforward. Have no idea what has happened?!

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Apple account balance shows money

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