You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I get error 4013

I got the problem and what is the solution

iPhone XR, iOS 16

Posted on May 18, 2023 6:51 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 28, 2024 10:56 AM

Hi there! I have FINALLY figured out a solution to this error. I have had this issue on 2 different devices and the solution for both was to open up the device, unplug the proximity/Face ID component and then update the device with this unplugged. Updated just fine. The proximity sensor needs to be replaced at that point in which you will lose Face ID but at least you can get the phone booted up without losing your data.

2 replies
Question marked as Top-ranking reply

Mar 28, 2024 10:56 AM in response to lil6lacky

Hi there! I have FINALLY figured out a solution to this error. I have had this issue on 2 different devices and the solution for both was to open up the device, unplug the proximity/Face ID component and then update the device with this unplugged. Updated just fine. The proximity sensor needs to be replaced at that point in which you will lose Face ID but at least you can get the phone booted up without losing your data.

I get error 4013

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.