Why was the iPhone 11 promax sent back to me instead of my iPhone 7

My iPhone 7 was under warranty and it had a cracked screen. I took it back to my provider they sent it back well. I ended up getting an iPhone 11 promax but I keep seeing someone else’s name in the iCloud why is that

iPhone 11 Pro Max, iOS 16

Posted on May 18, 2023 5:56 PM

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Question marked as Top-ranking reply

Posted on May 18, 2023 6:08 PM

why is that


You got someone else's phone back. Even if the phone was replaced with a newer version, it would have powered on to the "hello" screen. It didn't.


You'll have to try to work things out with your provider. The mixup is their responsibility. Don't let them try to blame this on the "service shop" or "Apple" or anyone else.



2 replies
Question marked as Top-ranking reply

May 18, 2023 6:08 PM in response to Puckerpower

why is that


You got someone else's phone back. Even if the phone was replaced with a newer version, it would have powered on to the "hello" screen. It didn't.


You'll have to try to work things out with your provider. The mixup is their responsibility. Don't let them try to blame this on the "service shop" or "Apple" or anyone else.



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Why was the iPhone 11 promax sent back to me instead of my iPhone 7

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