Cannot verify payment information contact apple support

I am not able to update or download any application from the apple store.

iPad (9th generation)

Posted on May 19, 2023 4:18 AM

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Question marked as Top-ranking reply

Posted on May 19, 2023 6:02 AM

If you already tried (to no avail) all the steps provided in this support article:--> If you need to change or update your Apple ID payment method , I suggest that you contact iTunes Store Support Team directly, and explain your problem, using this specific link:--> https://getsupport.apple.com/?caller=ikb&PGF=PGF51002&category_id=SC0060&symptom_id=21084

(if you get no help, look at the bottom of the above link, where you can contact them using "chat" or "phone" options).


Regards

Giulio

2 replies
Question marked as Top-ranking reply

May 19, 2023 6:02 AM in response to Ardag23

If you already tried (to no avail) all the steps provided in this support article:--> If you need to change or update your Apple ID payment method , I suggest that you contact iTunes Store Support Team directly, and explain your problem, using this specific link:--> https://getsupport.apple.com/?caller=ikb&PGF=PGF51002&category_id=SC0060&symptom_id=21084

(if you get no help, look at the bottom of the above link, where you can contact them using "chat" or "phone" options).


Regards

Giulio

May 19, 2023 6:45 AM in response to Ardag23

If you have difficulties with download or (re)installing Apps on your iPad, see:

If you can’t download or update apps on your iPhone or iPad - Apple Support


If you are unable to add or remove Apps on your iPad, you’ll need to check your ScreenTime restrictions:

  • Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > Adding Apps - ensure that this permission is set to Allow
  • Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > Deleting Apps - ensure that this permission is set to Allow


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Cannot verify payment information contact apple support

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