Gift card issue

My card I uploaded to redeem worth $500

They told me it's a bad card or already has been redeemed by another user

I didn't give anyone or neither did I expose the card

Please follow the steps in this Apple Support article. 

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 

Contact Apple Gift Card Support

A friend got me an $100 iTunes card and scratched out some of letters while scratching how do I get the rest of the letters to complete the code

See -> How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)

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Redeem a gift card with your iPhone, iPad, or iPod touch

1. Find the 16-digit code on the back of the card. For some gift cards, you might need to peel or gently scratch off the label to see the code.
2. On your iPhone, iPad, or iPod touch, open the App Store app.
3. At the top of the screen, tap the sign-in button  or your photo.
4. Tap Redeem Gift Card or Code. If you don’t see Redeem Gift Card or Code, sign in with your Apple ID.
5. Tap Use Camera and follow the instructions on the screen. If you have trouble redeeming the card, tap Enter Code Manually, then follow the instructions on the screen.
6. Tap Done.

In the United States, when you redeem a gift card to your Apple Account balance, the balance might appear in Apple Wallet.

If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.

Did you ever figure out what happened that just happened to me

1.

See -> How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)

When redeeming a gift card, the amount will be credited to your (1) Apple Account balance and (2) you need to set your Apple Account balance as your default payment.

(1)

See -> Check your Apple Account balance

Check your Apple Account balance – Apple Support (UK)

(2)

See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

If you already use your Apple Account balance, the Apple Gift Card or App Store & iTunes gift card is automatically added to your Apple Account balance.

If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

See also -> What you can buy with your Apple Gift Card or Apple Account balance

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)

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• You can't use your Apple Account balance to send gifts or gift cards.
• If you use Family Sharing, your family members can't spend your Apple Account balance. Funds that you add to your Apple Account balance are only available to you. Find out more about how purchases are billed to your Apple Account balance.
• Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.

If you have a valid payment method on file, instead of buying or order an App Store & iTunes gift card, you can Add money to your Apple Account balance anytime, no gift card needed, see -> Apple Gift Card - Apple (UK)

2.

I bought a 2 apple gift cards $25 each and it show the credit onto my account but will not let me use them.

Where did you purchase the Apple Gift Card or App Store & iTunes Gift Card card?

See this Apple article:  If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

Beware of -> About Gift Card Scams -> About Gift Card Scams - Official Apple Support

If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.

Please follow the steps in this Apple Support article. 

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 

Contact Apple Gift Card Support

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Get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.

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