Why am I getting txt like saying my phones about to shut down prolific spam and how can I stop it

Why is my phone getting text saying it’s gonna shut down due to prolific spam

iPhone 14, iOS 16

Posted on May 20, 2023 3:12 AM

Reply
Question marked as Top-ranking reply

Posted on May 22, 2023 8:38 AM

Hi Karenjen,


It sounds like you're having an issue with spam messages on your iPhone. If so, for help with reporting spam messages, check out the steps below found in the article here: Block, filter, and report messages on iPhone


"Report spam or junk messages

When you use iMessage, you can report spam messages to Apple. Depending on your carrier and country or region, you can also report spam you receive with SMS and MMS.

In the list of messages, touch and hold the spam message, then tap Report Junk. Or, if you’ve opened the message, scroll to the bottom of the message, tap Report Junk, then tap Delete and Report Junk.

The sender’s information and the message are sent to Apple, and the message is permanently deleted from your device.


Note: Reporting junk or spam doesn’t prevent the sender from sending messages, but you can block the number to stop receiving them.

If you don’t see the option to report spam or junk messages you receive with SMS or MMS, contact your carrier. See the Apple Support article Wireless carrier support and features for iPhone."


You can also find helpful information here: Block phone numbers, contacts, and emails on your iPhone or iPad


If you feel the issue isn't spam text messages and something else, check out article here: About Lockdown Mode


Hope the information helps.


Cheers.

1 reply
Question marked as Top-ranking reply

May 22, 2023 8:38 AM in response to Karenjen

Hi Karenjen,


It sounds like you're having an issue with spam messages on your iPhone. If so, for help with reporting spam messages, check out the steps below found in the article here: Block, filter, and report messages on iPhone


"Report spam or junk messages

When you use iMessage, you can report spam messages to Apple. Depending on your carrier and country or region, you can also report spam you receive with SMS and MMS.

In the list of messages, touch and hold the spam message, then tap Report Junk. Or, if you’ve opened the message, scroll to the bottom of the message, tap Report Junk, then tap Delete and Report Junk.

The sender’s information and the message are sent to Apple, and the message is permanently deleted from your device.


Note: Reporting junk or spam doesn’t prevent the sender from sending messages, but you can block the number to stop receiving them.

If you don’t see the option to report spam or junk messages you receive with SMS or MMS, contact your carrier. See the Apple Support article Wireless carrier support and features for iPhone."


You can also find helpful information here: Block phone numbers, contacts, and emails on your iPhone or iPad


If you feel the issue isn't spam text messages and something else, check out article here: About Lockdown Mode


Hope the information helps.


Cheers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why am I getting txt like saying my phones about to shut down prolific spam and how can I stop it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.