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iPad Pro display

A greenish bar has appeared at the bottom of my screen when in landscape, or on the right of the screen when in portrait. This bar covers up many buttons in various apps. Appeared about 2 weeks ago but it's really getting on my nerves! Any ideas? Please and thank you!

iPad Pro, iPadOS 16

Posted on May 20, 2023 2:56 PM

Reply
Question marked as Top-ranking reply

Posted on May 20, 2023 4:51 PM

As described, you may have a screen hardware fault. Begin with a forced restart - as this will usually clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists, you can easily determine if you have a screen hardware issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...


When reviewed, if the lines are not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the lines are visible in the screenshot, the something other than hardware will be the cause.


Note: When reviewing the image, rotating the iPad screen orientation by 90° or 270° from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.


Take a screenshot on your iPad – Apple Support



If the test indicates that a hardware fault (as, given your description, this is very likely) a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:


Genius Bar Reservation and Apple Support Options - Apple

iPad Repair – Official Apple Support

2 replies
Question marked as Top-ranking reply

May 20, 2023 4:51 PM in response to KentMauk

As described, you may have a screen hardware fault. Begin with a forced restart - as this will usually clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists, you can easily determine if you have a screen hardware issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...


When reviewed, if the lines are not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the lines are visible in the screenshot, the something other than hardware will be the cause.


Note: When reviewing the image, rotating the iPad screen orientation by 90° or 270° from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.


Take a screenshot on your iPad – Apple Support



If the test indicates that a hardware fault (as, given your description, this is very likely) a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:


Genius Bar Reservation and Apple Support Options - Apple

iPad Repair – Official Apple Support

May 20, 2023 3:02 PM in response to KentMauk

I've seen any number of screen abnormalities, and typically they're hardware issues. In my case it was dropped and the case bent. Took about a year before these symptoms started.


They could be anything from the screen being damaged to a issue with the logic board or connector. Apple's only fix for something like this is a complete device replacement.

iPad Pro display

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