Recently, my iPhone 11 began reacting at times when I’m not touching the screen. I restarted that didn’t fix it. I removed the safety glass over the screen that also didn’t fix it. Any suggestions?
iPhone 11
I think you've already tried (to no aval) all the available troubleshooting steps, except checking your battery status in Settings>Battery>Battery Health & Charging>Maximum capacity. If it is close to 83-80%, have it replaced as soon as possible, since it might have unpredictable behavior.
If the issue still persists, it could be a hardware (digitizer? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.
I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
I think you've already tried (to no aval) all the available troubleshooting steps, except checking your battery status in Settings>Battery>Battery Health & Charging>Maximum capacity. If it is close to 83-80%, have it replaced as soon as possible, since it might have unpredictable behavior.
If the issue still persists, it could be a hardware (digitizer? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.
I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
My iPhone Moves When I’m Not Touching the Screen
