My ipad air fell off. I tried all the steps in here but still it won’t turn on. What to do next?

My ipad air fell off. I tried all the steps in here but still it won’t turn on. What to do next?

Posted on May 21, 2023 5:49 AM

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Posted on May 23, 2023 8:32 AM

If you really have "tried all the steps", your next step would be to make an appointment at the Apple Store or take your iPad in to an authorized Apple Service shop, so they examine the device and go over your options with you.


You can use the link below to find authorized service locations in your area.


Find Locations




4 replies

May 23, 2023 8:28 AM in response to Mintaka9504

Hi Mintaka9504,


Thank you for using the Apple Support Communities! If your iPad Air is not powering on, the guidance from the article below can often help:


If your iPad won't turn on or is frozen


On your iPad without a Home button
1. Press and quickly release the volume button closest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button until the device begins to restart.
4.
5. If your iPad doesn't turn on, follow these steps to check your hardware and charge your device. You might need to charge for up to an hour.
6. If your iPad still doesn't turn on, contact Apple Support.
On your iPad with a Home button
1. Press and hold both the Home button and the top button until you see the Apple logo.
2. An iPad with arrows pointing to the Home button and the top button.
3. If your iPad doesn't turn on, follow these steps to check your hardware and charge your device. You might need to charge for up to an hour.
4. If your iPad still doesn't turn on, contact Apple Support.



Hope this helps!

Have a great day.


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My ipad air fell off. I tried all the steps in here but still it won’t turn on. What to do next?

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