Strange Watch Charging Issue

Hi all,


I've got a weird charging issue with my new watch. I've bought the Belkin Boost Charge Pro 3-in-1 charging stand with my Watch Ultra and it while it charges my phone and airpods it doesn't charge the watch at all. When I connect it to the official magnetic usb c charger that came with the watch and an official apple charger plug it shows that it's starting to charge but it's a coin flip as to what it'll do next. It either charges as normal with no issue or (and the majority of the time) it will show that it's charging but actually lose about 1% charge and then randomly stop, it then sits not charging for about 15-20 minutes before it shows it's charging and then stops again after about five minutes.


I've left it on charge for over an hour twice today and the first time it went from 16% to 18% over an hour, the second time it's at 81%. I've been in contact with Apple support through the chat service and they sent me the link to an article in the help section and then closed the chat.


I've carried out the following troubleshooting steps:

  • Restarted the watch
  • Powered the watch off for over an hour and restarted
  • Tried multiple charging cables/stands/plugs (all Apple official apart from the belkin stand)
  • Upgraded the watch to watchOS 9.5 (20T562)
  • Factory reset the watch
  • Cleaned the back of the watch with microfibre cloth
  • Ensured all plastic and debris is cleared from the chargers and stand


Bit of a strange and intermittent fault, was wondering if anyone else has had a similar experience as I'm struggling to find much troubleshooting steps other than cleaned the back of the watch and update the software.

Apple Watch Ultra

Posted on May 22, 2023 6:16 AM

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4 replies

May 24, 2023 7:18 AM in response to WamBamPowPow

Hey there WamBamPowPow,


It sounds like you've already taken some great troubleshooting steps!


That being said, we also wanted to make you aware of something you haven't mentioned, and that's the optimized battery charging feature of an Apple Watch. From what you described, along with the steps you've tried, this sounds like the strongest possible cause, and it's expected behavior. This article has more details about this feature, along with the steps to disable it if you no longer want to use it: About Optimized Battery Charging on your Apple Watch


If this feature is already disabled, and the issue remains, we recommend taking any steps you haven't already tried from this article as it addresses the issue: If your Apple Watch won't charge or it won't turn on Please keep in mind that the last step listed would be to contact Apple Support a second time.


Cheers!

Aug 17, 2023 5:12 PM in response to WamBamPowPow

I’ve had a similar issue with the belkin 3-in-1 but so far it’s only impacted my watch. I put my Apple Watch 6 on the charger overnight and in the morning it wouldn’t turn on. I tried charging with the charger that came with the watch but nothing happened. I’ve heard of others having similar issues too. Maybe apple has messed with their Apple Watch batteries to get people to buy new ones!

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Strange Watch Charging Issue

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