Lost only device
Lost only apple device .
How do I set up new phone?
Know my apple ID and password but Apple wants to send code to my phone, which i don't have.
iPhone 14 Plus
Lost only apple device .
How do I set up new phone?
Know my apple ID and password but Apple wants to send code to my phone, which i don't have.
iPhone 14 Plus
Hi LabradorOwner,
Thank you for participating in the Apple Support Communities. We understand you're unable to sign into your Apple ID on your new phone after using your old one. If you don't have access to the trusted device or phone number you may need to go through the account recovery process as explained here: How to use account recovery when you can’t reset your Apple ID password - Apple Support.
"If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period.
What is account recovery?
Account recovery is a process designed to get you back into your Apple ID account when you don’t have enough information to reset your password. For security reasons, it might take several days or longer before you can use your account again. We know this delay is inconvenient, but it's important so that we can keep your account and information safe.
Before you start the account recovery waiting period, try to reset your password.
Use account recovery only as a last resort when you can’t sign in or reset your Apple ID password.
After you start account recovery
After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access. This email arrives within 72 hours.
When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.
In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. If you’re given this option, an authorization request goes to the card issuer.*
Check the status of your request
At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to iforgot.apple.com and enter your Apple ID.
Cancel your request
Take care.
Hi LabradorOwner,
Thank you for participating in the Apple Support Communities. We understand you're unable to sign into your Apple ID on your new phone after using your old one. If you don't have access to the trusted device or phone number you may need to go through the account recovery process as explained here: How to use account recovery when you can’t reset your Apple ID password - Apple Support.
"If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period.
What is account recovery?
Account recovery is a process designed to get you back into your Apple ID account when you don’t have enough information to reset your password. For security reasons, it might take several days or longer before you can use your account again. We know this delay is inconvenient, but it's important so that we can keep your account and information safe.
Before you start the account recovery waiting period, try to reset your password.
Use account recovery only as a last resort when you can’t sign in or reset your Apple ID password.
After you start account recovery
After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access. This email arrives within 72 hours.
When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.
In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. If you’re given this option, an authorization request goes to the card issuer.*
Check the status of your request
At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to iforgot.apple.com and enter your Apple ID.
Cancel your request
Take care.
Verizon was able to transfer my user's old phone number from Visible and then Apple MFA text worked. After that it was no problem.
Hey LabradorOwner,
That’s great news! We’re glad to learn that the issue’s sorted! Feel free to reach back out if you have any further questions or issues with an Apple device or service.
Have an excellent day!
Lost only device