iPhone stuck in Apple ID sign-in loop

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Level 1

36 points

iPhone stuck in Apple ID sign-in loop

After having problems with a Keychain on my Mac, all my iOS devices needed to relog in to my Apple ID.

But my iPhone 12 Mini won't do it: it asks for the PW, I enter it, then it tells me ‘there was an error connecting to the Apple ID server’. I've tried this about 30 times in the last 24 hours. My wife has the same phone, and the same thing happened, but Apple ID accepted the PW first time

Worse still I can not use wifi – the wifi is shown as working, but the device won't connect to the internet (at home or anywhere else). My wife's wife was unaffected

Anyone know what's going on – and how to fix it?

[Image Edited by Moderator to Remove Personal Information]

Posted on May 22, 2023 10:18 AM

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Answer 1

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Jack Holland Author

Level 1

36 points

May 24, 2023 1:03 PM in response to alma1090

Thanks for this. It turned out to be conflict with my VPN – odd because all the other iOS devices also run the same VPN, but it was only my phone that had the problem.

Removing then reinstalling the VPN solved the problem.

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Answer 2

alma1090

Community Specialist

May 24, 2023 10:38 AM in response to Jack Holland

Hey there Jack Holland,

We understand you're having trouble signing into your Apple ID on your iPhone 12 mini. We'd be happy to provide information to help you out.

Check to make sure your iPhone date and time are set correct as this may affect server verification. Go to Settings > General > Date & Time and set your timezone to automatically so that it's set on its own. Also, give these steps a try to troubleshoot: If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support

Kind regards.

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iPhone stuck in Apple ID sign-in loop

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