Accidental duplicate music album not eligible for refund?!

treyfromrancho wrote:

I had the same happen to me, and when I open the album it has all the duplicate songs in there.

Have you actually been charged a second time for the album?:

• • if you have, then ask the store for assistance
  • if you have not, that suggests that there are simply two references to the same file or that the file has been stored in two places on your computer

If you have not been charged a second time, then perhaps the issue is simply that somehow iTunes has created two entries for each track. As javaliga stated, it should not be possible to pay for the same album twice (on the same Apple ID), because the iTunes Store would recognise (from its records) that you had already bought it.

(If you bought the same album twice, but on different Apple IDs, then each album would be in a library for that account. iTunes does not list content from two different Apple IDs {and you would know if you have a shared library with someone else}.)

Try this test: compare the two entries in your library for one of the duplicated tracks to find out where the file for the track is located. (Each track listed in your iTunes Library refers to a file on your computer.):

• • if the two references in your library show the same location, then for some reason iTunes has duplicated the entry. You can delete one of the entries in your library (but if or when iTunes asks you if you wish to delete the file, make sure that you answer "no")
  • if the two references show different locations - and you have not been charged twice, you can delete one copy of the album, both from iTunes and (if you are very, very sure about what you're doing), from your computer as well

To find out where a file is located:

1. 1. right-click the track's entry in your iTunes Library and choose Show in Windows Explorer from the pop up menu. That will open the folder where the file is located and highlight the file itself. You will also see the other tracks from the same album
   2. repeat step 1 with the other entry for the same song:

• • • if the same path and location opens up, then iTunes has simply listed the same file twice
    • if a different location opens (even with the same folder name), then you have two copies of the file. In this case, you need to determine (using the information I supplied above) whether you have been charged twice and then act accordingly

choose a track and look to see where in on your computer it is located. Then check the other listing of the same track; is it the same file in the same location? Check the folder to ensure that there is only one copy of the file

Did you buy it with the same Apple ID? If so, that should not have even been an option. Also are you sure it was the identical album and not, perhaps, an expanded version?

I had the same happen to me, and when I open the album it has all the duplicate songs in there.