Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Silent mode and volume up

Hello,

When I turn on the silent mode, volume up key and side button are not working, I can’t rise volume by this button, lock the screen, and take a screenshot.

If I turn off the silent mode, side button and volume up key are working properly.

I have updated iOS as recommended. iPhone 14, iOS 16.5.

iPhone 14, iOS 16

Posted on May 23, 2023 1:31 AM

Reply
Question marked as Best reply

Posted on May 23, 2023 1:46 AM

No, there is something else. DND and the Volume Up down button are not related.


Remove any protective films or cases that might block the button or switch. Check for debris or dirt around the button or switch and clean with a soft cloth.


If a button or switch isn't working on your iPhone or iPad

1 reply

Silent mode and volume up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.