You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: ytene
ytene Author
User level: Level 1
22 points

iPhone over-riding audio settings when receiving an incoming call

I have an iPhone Xr running iOS 16.4.1(a).


I observe a problem when I am using the phone to listen to music via Bluetooth-connected audio equipment. I have experienced this problem with Sennheiser PXC-550 and PXC-500 Mk II headphones, as well as Sony WF-1000XM4 and WF-1000XM3 earbuds.


I can be listening to music. My handset receives the call, and I can hear the "ring tone" over my headphones/earbuds to alert me to the caller. I swipe to take the call... and the audio for the call immediately switches away from my Bluetooth device and on to the handset.


This happens with 100% consistency and is experienced across 4 different connected peripherals. It seems likely that this is an issue with an iOS configuration setting, but I've not found it yet.


Any ideas please?

Posted on May 23, 2023 7:30 AM

Reply
Question marked as Top-ranking reply
User profile for user: Boyshark-Texas
Boyshark-Texas
User level: Level 1
13 points

Posted on Feb 5, 2024 11:34 AM

I just recently figured out what was causing this issue for me. I have beats headphones and I had the same problem where phone calls were not going to my Bluetooth headset. What I discovered was, by habit, I was swiping on my screen to answer the phone. What I need to do to fix this problem is use the Bluetooth headset to answer the phone by pressing the button on the headset it answers the phone and routes the call to the headset. I have the same problem with my car stereo if I swipe on my screen to answer the phone the call goes to the regular phone but if I push the answer button on my car stereo the call is routed through my car stereo

View in context

Similar questions

4 replies
Question marked as Top-ranking reply
User profile for user: Boyshark-Texas
Boyshark-Texas
User level: Level 1
13 points

Feb 5, 2024 11:34 AM in response to ytene

I just recently figured out what was causing this issue for me. I have beats headphones and I had the same problem where phone calls were not going to my Bluetooth headset. What I discovered was, by habit, I was swiping on my screen to answer the phone. What I need to do to fix this problem is use the Bluetooth headset to answer the phone by pressing the button on the headset it answers the phone and routes the call to the headset. I have the same problem with my car stereo if I swipe on my screen to answer the phone the call goes to the regular phone but if I push the answer button on my car stereo the call is routed through my car stereo

Reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,922 points

May 23, 2023 9:02 AM in response to ytene



Please check you may have enabled --> Settings > Accessibility > Touch > Call Audio Routing > Bluetooth [Ticked]


Please set it to Automatic.



Please see the pic below made on iPhone 12 Pro iOS 16.5. The two scenarios which I tested are given below and are self-explanatory





Reply

iPhone over-riding audio settings when receiving an incoming call

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up