Trade in not approved due to “camera is not functional”

Dealing with an issue regarding a trade in.

I recently traded in my iPhone 11 for the new 14 pro. The trade in value was $700 but I was only credited $50 due to a not functional camera (which seems extremely low even if the only issue was only the camera).

My iPhone 11 was in perfection condition: all original parts, all buttons worked, the speaker was great, the screen and camera screen were never cracked, never had any water damage, and my camera never gave me any issues.

I personally use my camera everyday, mainly for FaceTime, and never had any issues prior to the trade in. I have photos and videos, from both the front and back camera, that were taken the day or a couple days before my trade in. I also had my phone evaluated by TWO Apple employees who both stated that my phone was in near mint condition and that the trade in will be accepted. And even prior to sending my trade in through fedex, I verified that the phone was cleared, reset and that it was in pristine condition (even wiping it down and disinfecting it).

I called the Apple helpline to discuss this issue and was told by the representative that the test the technicians preform does check the quality of the camera, and for some reason my did not pass but my phone can be reevaluated in a couple days or sent back to me. I unfortunately don’t think this will be resolved, regardless of apple doing a second evaluation.

Seeing that I am not the first person to complain about Apples trade ins being a scam, I can contribute to the notion that Apple is preforming corrupt actions in regards to trade ins.

This experience has been extremely disappointing, specially since I did not need a new phone and only did the trade in to get the most value back from my iPhone 11. This $50 trade in value is absurd and unscrupulous.