Ipad is disabled connect to itunes

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Level 1

4 points

Ipad is disabled connect to itunes

A student brought me an iPad Air that shows the message "iPad is disabled connect to iTunes". The problem is, I cannot get it to respond to anything. Here is what I have tried (so please do not suggest):

Connecting to iTunes (with iTunes already open and without it open). I have tried multiple USB ports and different computers. I have tried three different cords with all of these variables.
Turning the iPad off. It will NOT turn off. I have held it down for seconds, let go. I have held it down for SIXTY seconds and then let go. No response.
Hard reset. I can hold down the power button and the home button and it will reset, but only to return to the same screen over and over. Connecting the charging cord at any point in this process makes no difference.
Plugging in the charging cord while holding the home button. This trick only works if the iPad is first turned off (see #2).
Going to iCloud, find my iPad and erasing remotely. It is waiting for the iPad to connect to Wifi??? We have WiFi and I even tried connecting the iPad to the computer after that. Nothing.

Nothing works - after trying everything it still says ipad is disabled connect to itunes. It wont even shut down

Thank you!

Posted on May 23, 2023 4:59 PM

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Answer 1

LotusPilot

Level 10

302,612 points

May 23, 2023 5:09 PM in response to sager28

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

Press and quickly release the volume button nearest to the top button.
Press and quickly release the volume button farthest from the top button.
Press and hold the top button.
When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

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Ipad is disabled connect to itunes

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