Apple launches Apple Store app in India

The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

TV movie purchases I didn't make

A couple of days ago I noticed that there are 2 purchased movies in my TV app that I didn't buy. One was bought May 2, the other May 7. One was a movie I've never even heard of before. There's no receipt for the purchases in my email. I'm not quite sure what to make of this. Any ideas? Thanks.

Apple TV 4K (3rd generation)

Posted on May 23, 2023 5:08 PM

Reply
Question marked as Top-ranking reply

Posted on May 23, 2023 6:10 PM

See your purchase history online for purchases that were made on your Apple ID account:

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support


Verify that your devices require a password entry for purchases, to help avoid accidental purchases by just clicking on an item by anyone. Set password requirements for purchases - Apple TV user guide - Apple Support


Purchases don’t happen by themselves. Someone with access to your account and devices will have made this purchase. If this purchase was in error, accidental and unintentional, then you may request a refund. Request a refund for apps or content that you bought from Apple - Apple Support

7 replies
Sort By: 
Question marked as Top-ranking reply

May 23, 2023 6:10 PM in response to greguva

See your purchase history online for purchases that were made on your Apple ID account:

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support


Verify that your devices require a password entry for purchases, to help avoid accidental purchases by just clicking on an item by anyone. Set password requirements for purchases - Apple TV user guide - Apple Support


Purchases don’t happen by themselves. Someone with access to your account and devices will have made this purchase. If this purchase was in error, accidental and unintentional, then you may request a refund. Request a refund for apps or content that you bought from Apple - Apple Support

Reply

May 25, 2023 6:40 AM in response to greguva

Unless someone else chimes in with a new idea, I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

Reply

May 25, 2023 1:30 AM in response to greguva

Is that a Mac screenshot? Is your “This Month” section found in the ‘Recently Added’ category of the Library (see side bar)? What is the context for that “This Month” section?


The Library on Mac (or iPhone or iPad) may contain local video files from other sources than the iTunes Store. But a user would have put those media files there (or opened/​played those files through the TV app, with automatic adding to the library).


If you didn’t add those, then could another user of this Mac have done so?


If you do a Control-click or Right-click on one of those tiles, then a contextual menu should show up. Does that menu have a ‘Show in Finder’ option? If so, then it would have (or have had) a local file associated with it. It could have been files on an external drive that is no longer present; then the TV app would error on trying to show it in Finder.


When viewed in List view, you may set View Options to include Cloud Download and Purchase Date.

- Purchase Date would show for items that were purchased from the iTunes Store.

- Cloud Download would show for items with a blue symbol when those are available to download from the iTunes Store, and a grey symbol for items that have been downloaded or are not associated with the iTunes Store.


You may choose to remove the items when your investigation is done. Control-click or Right-click, then select ‘Delete from Library’.

Reply

May 25, 2023 4:37 AM in response to Urquhart1244

"Is that a Mac screenshot? Is your “This Month” section found in the ‘Recently Added’ category of the Library (see side bar)? What is the context for that “This Month” section?"

Yes, that's the This Month section of the Recently Added movies in my TV app.


"The Library on Mac (or iPhone or iPad) may contain local video files from other sources than the iTunes Store. But a user would have put those media files there (or opened/​played those files through the TV app, with automatic adding to the library).


If you didn’t add those, then could another user of this Mac have done so?"

No one else uses my Mac.


"If you do a Control-click or Right-click on one of those tiles, then a contextual menu should show up. Does that menu have a ‘Show in Finder’ option? If so, then it would have (or have had) a local file associated with it. It could have been files on an external drive that is no longer present; then the TV app would error on trying to show it in Finder."

These are not local files. They were purchased from Apple.


"When viewed in List view, you may set View Options to include Cloud Download and Purchase Date.

- Purchase Date would show for items that were purchased from the iTunes Store.

- Cloud Download would show for items with a blue symbol when those are available to download from the iTunes Store, and a grey symbol for items that have been downloaded or are not associated with the iTunes Store."

As I noted in my original post, one was purchased on May 2, the other on May 7. They are both available to download.


"You may choose to remove the items when your investigation is done. Control-click or Right-click, then select ‘Delete from Library’."

I know how to delete them. I just want to know where they came from and why they're in my library.

Reply

TV movie purchases I didn't make

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.