Children steal money for game
children steal money to buy gift card for games. Just noticed today. Can parent get refund?
Purchased is from last year.
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children steal money to buy gift card for games. Just noticed today. Can parent get refund?
Purchased is from last year.
It is unlikely that you will be able to process a refund given the time passed since the purchase however you can lodge a refund request at the below link and apple will assess the purchase and notify you of their resolution.
Request a refund for apps or content that you bought from Apple – Apple Support (AU) which directs you to reportaproblem.apple.com
See here to Check the status of your refund request
To prevent future unauthorised purchases I would recommend setting up family sharing (Set up Family Sharing – Apple Support (AU)) for your children's devices and enabling Ask to Buy (Approve what kids buy with Ask to Buy – Apple Support (AU)) which requires you to authorise all purchases made on their devices.
If you have any questions about these services or about the refund request feel free to reach out here with more details or contact an apple support representative. Contact — Official Apple Support (AU)
It is unlikely that you will be able to process a refund given the time passed since the purchase however you can lodge a refund request at the below link and apple will assess the purchase and notify you of their resolution.
Request a refund for apps or content that you bought from Apple – Apple Support (AU) which directs you to reportaproblem.apple.com
See here to Check the status of your refund request
To prevent future unauthorised purchases I would recommend setting up family sharing (Set up Family Sharing – Apple Support (AU)) for your children's devices and enabling Ask to Buy (Approve what kids buy with Ask to Buy – Apple Support (AU)) which requires you to authorise all purchases made on their devices.
If you have any questions about these services or about the refund request feel free to reach out here with more details or contact an apple support representative. Contact — Official Apple Support (AU)
Children steal money for game