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Children steal money for game

children steal money to buy gift card for games. Just noticed today. Can parent get refund?

Purchased is from last year.

Posted on May 23, 2023 8:31 PM

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Question marked as Top-ranking reply

Posted on May 23, 2023 8:58 PM

It is unlikely that you will be able to process a refund given the time passed since the purchase however you can lodge a refund request at the below link and apple will assess the purchase and notify you of their resolution.


Request a refund for apps or content that you bought from Apple – Apple Support (AU) which directs you to reportaproblem.apple.com


See here to Check the status of your refund request


To prevent future unauthorised purchases I would recommend setting up family sharing (Set up Family Sharing – Apple Support (AU)) for your children's devices and enabling Ask to Buy (Approve what kids buy with Ask to Buy – Apple Support (AU)) which requires you to authorise all purchases made on their devices.


If you have any questions about these services or about the refund request feel free to reach out here with more details or contact an apple support representative. Contact — Official Apple Support (AU)

1 reply
Question marked as Top-ranking reply

May 23, 2023 8:58 PM in response to LetheMisura

It is unlikely that you will be able to process a refund given the time passed since the purchase however you can lodge a refund request at the below link and apple will assess the purchase and notify you of their resolution.


Request a refund for apps or content that you bought from Apple – Apple Support (AU) which directs you to reportaproblem.apple.com


See here to Check the status of your refund request


To prevent future unauthorised purchases I would recommend setting up family sharing (Set up Family Sharing – Apple Support (AU)) for your children's devices and enabling Ask to Buy (Approve what kids buy with Ask to Buy – Apple Support (AU)) which requires you to authorise all purchases made on their devices.


If you have any questions about these services or about the refund request feel free to reach out here with more details or contact an apple support representative. Contact — Official Apple Support (AU)

Children steal money for game

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