Phone unable to make certain downloads

Question

Phone unable to make certain downloads

My iPhone XR has recently been unable to download the iOS 16.5 update and any form of Apple Music songs. I was able to delete Apple Music and redownload that and other app downloads are working fine. Yet, trying ios or song downloads on different networks still fail. At first I thought I noticed it around when I used a new WiFi network on a Verizon Gateway, but it doesn’t seem to be the issue since I’ve tried other networks. I also tried updating through iTunes on my windows laptop via usb. Same issue it allowed me to backup my phone but the iPhone said failed to download update. Any solutions? I also tried resetting my network settings no luck. I thought that my Apple Music problem would be solved if I updated the iOS, then realized the problem stemmed.

iPhone XR, iOS 16

Posted on May 23, 2023 11:41 PM

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Answer 1

Top-ranking reply

SravanKrA

Level 10

431,160 points

May 24, 2023 12:11 AM in response to CaptainTurner-

For your Internet connection.

Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you

However --> Connect iPhone to the Internet - Apple Support

There are only 2 ways to update an iOS/iPadOS. Know how to...

Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)

Before any iOS / iPadOS update, please do the following

You need to Identify your iPhone model - Apple Support
It is also recommended that you either take a backup on iTunes or iCloud --> How to back up your iPhone, iPad, and iPod touch
If you have a beta profile installed, remove the public beta by deleting the beta profile

Go to Settings > General, and tap Profiles & Device Management. Tap the iOS Beta Software Profile. Tap Remove Profile, then restart your device --> How to uninstall iOS beta software - Apple Support

VPN or proxy connections might prevent your device from contacting the update servers.

If you still can't install the latest version of iOS, try downloading the update again:

Go to Settings > General > [Device name] Storage.
Find the iOS update in the list of apps.
Tap the iOS update, then tap Delete Update.
Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

Try updating iOS after each step.

Try to Forget the WiFi network and add it again
Try another WiFi network
Toggle sets automatically off and then on
Reset your network settings
Force restart your device
Remove any beta profiles, if applicable

If everything fails: - Use iTunes or Finder (for macOS Catalina+) to update your device instead of over-the-air
Get help with iOS updates and restore errors - Apple Support
If you see an error when you update or restore your iPhone, iPad

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Answer 2

May 24, 2023 6:30 PM in response to SravanKrA

I tried redownloading the vpn I use and when I connected to the vpn the downloads worked for a bit and a while after I disconnected so I thought I found the problem but they froze again, I’ll contact my isp tomorrow though. (Apple doesn’t allow you to remove best answer so the post I made when i thought I fixed it is stuck)

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Answer 3

KiltedTim

Level 10

225,552 points

May 24, 2023 6:33 PM in response to CaptainTurner-

Using a VPN to access the internet is worse than useless. It does more to compromise your privacy and security than it does to protect it.

Dump the VPN.

VPNs are intended to be used to create a secure tunnel to a private network such as your employer or school.

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Phone unable to make certain downloads

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