Otterbox Elite Case for iPad - pencil holder won't stay on

Yes. Truly pathetic design. Hopeless. A real fault. Mine came off after a week. I cannot snap it back on. How can they sell such a poor design?!

I had the same issue. I found that if took the iPad out of the case, I could better snap the pencil holder back in (all four clips). Snapping it back on with the iPad in the case was next to impossible. It's worked well so far! Hope it will work for you as well.

Like AveCesare said, I had to take my ipad out of the case to snap it back in. The clips kept undoing, though, and I just couldn't apply enough force until I set it on the table and used something to press down on each side of each clip to fully lock them in. If you don't have strong hands, I definitely recommend using a tool (I grabbed pliers because I was going to try to squeeze them in, but they wouldn't squeeze over the side of the pencil holder so I just pressed using the nose of the pliers and it worked fine).

I’ve had the same issue but I can’t get it to go back in no matter how hard I push

any advice?

Yes I brought this case for my iPad Pro. Within a month the pencil holder fell off, had it replaced and the same thing. Such a fault in the case and would make me reconsider ever buying this brand again. The clips are near impossible to get back into place. Such a disappointment to be honest.

Just had this happen to me after no issues for about a year. I also didn't realise the case came with an Apple Pencil holder when I bought it... but I digress.

Simply trying to snap the holder back on won't work. This does for me:

• Take your iPad out of the case.
• Line up the four notches on the Apple Pencil holder with the holes in the case, on a stable, flat surface. Holder at the bottom, case on top, both facing up.
• Take the back of your Apple Pencil (or any small, hard object really) and press it hard on both sides of each hole, one at a time. Each of the notches on the holder is made up of two pieces of plastic that need to be snapped back into the case separately. You'll hear a click when the plastic is back in place, so expect two clicks per notch.

Hope this finds you before you throw the holder away out of frustration!

You make no mention of your iPad model.

Speaking entirely of personal experience, I have been using OtterBox Symmetry 360 Elite cases with two iPad Pro 12.9” devices for over two years - and have not experienced any issues at all.

Given that your case is relatively new - and should therefore still be within the manufacturer’s warranty - you would be best advised to seek assistance from the retailer from which it was purchased.

You are a life saver!!! This worked perfectly for me! Just like you said I used the nose of the pliers to push them back in from the inside of the case and they popped right back in!! This is literally one of my favorite iPad cases so I can’t thank you enough!! :)

me too

I do have an Answer for this.

push the clips down while also applying a lot of force.

this was broken for me twice, and this method actually worked.