Home App loses Scenes

Just discovered the same problem and bug yesterday. All my stored scenes in the iOS app are gone. To all commenters here saying it is a hub issue, struggle with this one. I think it is a bug in the Hue app and hopefully one they can fix. With the holidays coming up, hope to restore the saved scenes I have.

Hello Watzman,

We understand that scenes imported from the Hue app into the Home app disappeared and you had to reimport them. While we can't speculate as to why this happened, we're happy to provide steps that could help in the future:

Keep all devices up to date, especially the Home Hub: Set up your HomePod, HomePod mini, Apple TV, or iPad as a home hub - Apple Support

Keep the firmware up to date on your Hue accessories: Philips Hue Labs - Software update

Take care.

Hey Watzman,

Last March, Apple released an upgrade for devices to the new Home architecture. It sounds like your new iPhone was upgraded for the new architecture as well: Upgrade to the new Home architecture - Apple Support You’ll want to make sure that your other devices are upgraded too.

With the new architecture, you’ll need to use a home hub as well: Set up your HomePod, HomePod mini, Apple TV, or iPad as a home hub - Apple Support. Please note that the new Home architecture no longer supports the use of an iPad as a home hub.

All the best.

Hey Watzman,

Were you about to go through the steps to ensure Philip Hue app is up-to-date?

If you checked and the app is up-to-date, we recommend contacting Apple support for further assistance. You can contact them here: Get Support. They should be able to help with isolating the issue and getting you towards a resolution.

You also may want to contact Philips Hue support to for additional assistance with the scenes disappearing after importing them from the Hue app to the Home app. Here's the link: Philips Hue Support - FAQs | Philips Hue US

Take care.

I've experienced this twice now but not related to the Hue Hub issue. About 3 weeks ago, all of the HomeKit devices in my office "home" disappeared. Most of the scenes disappeared as well. I have a HomePod mini as my hub. I spoke with Apple Support and they have no clue how it happened.

Thankfully, my main "home" did not have any issues. I have 70 devices setup there.

Today, I walked in my office and told Siri "I'm here" and she had no clue why I was asking that. I checked the Home app and all of my scenes for my office were gone.

Bizarre and frustrating.