Multiple iTunes Store issues, it just gets worse and worse...

Question

Level 1

10 points

Multiple iTunes Store issues, it just gets worse and worse...

Lately I've experienced multiple issues with the iTunes Store from either my MacBook Pro or my iMac.

1) I cannot access the Complete My Album section without getting the error below:

2) When I view certain of the scrolling banners at top of the store screen, I see a split 4-way view as below:

3) I find when I make a store purchase, say a new album, the album comes into my library split into two albums - every time. Some songs attached to one, some attached to the other.

4) For complete albums in my library, even in cases where I bought the complete album from the iTunes store and that item still exists in the store, I see the red 'Complete My Album' indication at bottom of the track listing. Even happens with complete albums I ripped from CD which do not exist in the store.

Every time we see announcement of a new OS update I'm hopeful the bugs will be corrected, but things seem to only get worse with time, not better. I feel at this point totally abandoned by Apple and the poor, poor support team there.

Question is whether any of you seen any/ all of these issues? Have you been able to resolve them (I presume on you own)?

br,

John

MacBook Pro 13″, macOS 12.6

Posted on May 25, 2023 11:18 AM

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Answer 1

WinsC1

Community Specialist

May 27, 2023 8:23 AM in response to jpw67

Hey jpw67,

First, we'd recommend ensuring both your Macs are up to date with the latest available software as that also updates the iTunes Store software. This article explains how: Update macOS on Mac - Apple Support

If that doesn't help, we'd suggest testing to see if the issue persists in safe mode as that could help determine if other software is interfering with iTunes. This article explains how: How to use safe mode on your Mac - Apple Support

"How to use safe mode

Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon

Shut down your Mac.
Turn on your Mac and continue to press and hold the power button until you see the startup options window.
Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”
Log in to your Mac. You might be asked to log in again.

Intel processor

Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
Release the key when you see the login window, then log in to your Mac.
You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window."

Thanks!

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Answer 2

jpw67 Author

Level 1

10 points

May 27, 2023 8:43 AM in response to jpw67

Hi, thanks. I’ve actually tried all of those recommendations with no improvement. Occurs on multiple devices and for multiple user accounts.

We can continue to look at this as an individual user/ installation problem, but most likely the issues reside with the store. My guess is this gets zero attention from Apple due to your focus on streaming…

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Answer 3

ILvMyMac

Level 1

4 points

May 27, 2023 10:14 AM in response to jpw67

i also believe the music and finder sync is a downgrade from itunes as a bundle .... i loves 2017 iTunes which was really easy and amateur app.... now too many glitches are cropping up....it has become a nightmare to rectify them all the time.... plz do something apple?

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Answer 4

1ssmith

Community Specialist

May 27, 2023 10:28 AM in response to jpw67

We appreciate the information jpw67,

Based on the troubleshooting that has been completed up to this point, your best bet will be to Get Support directly from Apple from here on out. You can use the link here to get started.

Take care.

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Answer 5

ILvMyMac

Level 1

4 points

May 27, 2023 8:44 PM in response to jpw67

Not exactly same but I faced these issues…

1- when I turn on sync in music it deletes few of my albums automatically. Also there is no way to prevent the music match from changing my album covers. 🙁🙁

2- when I sync my iPhone to my cloud some albums which were imported to iTunes before and not purchased from iTunes doesn’t get downloaded to my iPhone (also note these albums are the same ones which sometimes get deleted from my library)

3- finder is not backing up the iPhone and giving an error that previous backup was corroupt. However I cannot find any previous backups in manage backup tab.

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